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AVA (Accessibility Virtual Assistant) is an AI-powered accessibility solution designed specifically to help business owners welcome more guests. Created by South African, Tarryn Tomlinson, CEO of Liveable and Able2Travel, Ava helps businesses streamline accessibility retrofitting, improve guest experiences, and demonstrate measurable commitment to inclusion and sustainability.
AVA operates as a WhatsApp-based chatbot that guides hospitality teams through real-time accessibility audits of their buildings. During the guided audit process, businesses assess their spaces step-by-step and then receive a detailed report that includes an accessibility score, identified risks, and practical retrofit recommendations.
Beyond auditing, AVA supports strategic accessibility planning. The platform helps businesses prioritise critical accessibility retrofits, particularly where safety hazards exist, and provides a comprehensive dashboard that allows organisations to plan improvements across multiple properties.
AVA also supports better budgeting and long-term planning. Businesses can track accessibility improvements over time, allocate resources more effectively, and make data-driven decisions about where accessibility investment will have the biggest impact.
From a business perspective, improving accessibility helps hospitality brands attract a broader guest market, including people with disabilities, seniors, and families. This often results in improved guest satisfaction, stronger brand reputation, and increased revenue opportunities.
At its core, AVA exists to help hospitality businesses become more accessible, more sustainable, and more inclusive while giving them practical tools to take measurable action.
Currently AVA Hospitality was released in South Africa with a whole suite of future business specific access AI’s.